Patient Safety and Quality of Care Concerns
Catawba Hospital is committed to supporting the continuous process of recovery by providing quality psychiatric services to those individuals entrusted to our care. We want to know if you have a concern.
Report Concerns to the Facility
Whenever an individual has concerns about the safety or care of a Catawba Hospital patient that have not been addressed, he or she is encouraged to contact the following individuals:
- Facility Director/CEO (540) 375-4201
- Corporate Compliance Officer (540) 375-4262
We encourage you to first notify hospital administration by calling the above numbers. Immediate reporting will allow us to investigate your concerns quickly and take corrective action as needed. Reporting does not, however, preclude you from notifying The Joint Commission.
Confidentiality and Protection from Retribution
Providing your name and telephone number is helpful should there be a need for additional information. If you desire not to identify yourself, please provide us with enough information regarding your concerns so we can complete a thorough investigation. The information you provide will be kept confidential and will only be used to investigate your concerns. There will be no retribution against anyone who reports an actual or potential safety risk.
If Concerns Remain Unresolved
If the concerns cannot be resolved through the Facility Director/CEO or his designee, then the individual may contact The Joint Commission in any one of the following ways:
- Phone the Office of Quality Monitoring – 1 (800) 994-6610
- Send an email to firstname.lastname@example.org
- Post a letter to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181